York Cycleworks Terms and Conditions

Making your Payment

We accept almost all normal forms of payment, cheque, credit/debit cards etc.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

Carriage is free to all UK addresses. Please note we do NOT ship internationally.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to a massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason. All fraudulent transactions will be passed to the Police without exception.

VAT

All products quoted on this website include VAT at the UK rate of 15%, except where products are not subject to VAT.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If your item is not in stock, you will be given the option to back order it. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date, although we are at the mercy of our suppliers. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched. If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require us to do so. You will also have the opportunity to extend the back order if you choose.

If you wish to complain.

In the unlikely event that you feel you need to complain, please contact the store either by telephone (01904) 626664 or by mail (contact details as per our Contact page) and address the complaint directly to the Co-op Members.

Returns

We want you to be 100% satisfied with any product that you buy from York Cycleworks If, in the unlikely event, you are not 100% happy with your purchase, York Cycleworks will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days. Any item bought in error will be exchanged*, i.e. where you buy the wrong size. All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer, BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by its warranty we will contact you to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. *Unfortunately we cannot refund actual expense i.e. postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours. PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.