York Cycleworks Returns Policy
the unlikely event that you are not completely satisfied with your
purchase, simply return the item or items to us in their original
30 days of payment. You must notify us in writing at
within 14 days of receiving your item/s quoting your order
trying on items of clothing, please ensure that you are not wearing
perfume/aftershave or a deodorant that may leave a scent or marks on
the item. In the case of cycling shorts please ensure that underwear
is worn when trying them on. The item(s) must be returned in the
original packaging with all labels and tags attached and with all
withold the right to accept the return of any item where there is
evidence that these instructions have not been followed.
items are subject to a 10% restocking fee and this will be deducted
from your refund.
also do not refund the original shipping that you paid on your order.
your clothing item is in like new condition, you may exchange it for
a different size or colour. You will not be subject to a restocking
fee in this case, but you will still have to pay for the return
and Bulky Items Returns
you wish to return your bike to us please keep it in the box that it
arrived in and call us on 01904 626664 in the first instance.
do not ride the bike as a full refund cannot be given if the bike has
been used or damaged.
item is your responsibility until it reaches us. For your own
protection, we recommend that you send the parcel using a delivery
service that insures you for the value of the goods.
cost of returning the item to us is your responsibility.
parcel can take up to 7 working days to be processed once received.
Items to the store.
item must be returned in “showroom condition”, with its original
packaging, tags and with a valid receipt/delivery note.
Faulty Items/Wrong Item Received
you have received items that are faulty or not what you ordered send
them back to us using the steps above and we will cover the delivery
cost of the item if it is returned to us within 14 days of delivery.
If we have supplied the correct product, it is not faulty or it is
outside of the 14 days we cannot be liable for your postage charges.
You should always keep proof of postage and we advise that you use a
delivery service that insures you for the value of the goods.
Received Your Order
you have not received your order please call us on 01904 626664 and a
member of staff can confirm the shipping date. Unfortunately we
cannot consider an item lost until 15 working days have passed.